Real Experience Cloud Consultant Study Guide - Correct Way OF Salesforce Experience Cloud Consultant Exam Preparation

Real Experience Cloud Consultant Study Guide – Correct Way OF Salesforce Experience Cloud Consultant Exam Preparation

Eleanor2022-10-21T03:30:17+00:00

We need to know the Salesforce Experience Cloud Consultant is for consultants who have experience implementing and consulting on the Salesforce Experience applications in a customer-facing role. Acquiring the Salesforce Experience Cloud Consultant certification needs to have the valid Administrator certification as the prerequisite. Then you can come here to choose the real Experience Cloud Consultant study guide from ITPrepare, then get the correct way of Salesforce Experience Cloud Consultant exam preparation. ITPrepare offers the updated and verified Experience Cloud Consultant dumps questions that are the best helping materials or a guide for passing the Salesforce Certified Experience Cloud Consultant exam.

You can have the Salesforce Certified Experience Cloud Consultant free demo online for checking:

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1. Northern Trail Qutfitters (NTO) would like to create a public Knowledge base for the general public to be able to view articles, manuals, and FAQs.

Which template should NTO select when building its site?

Partner Central

Help Center

Customer Account Portal

Customer Service

2. Northern Trail Qutfitters would like to display a different Hero component on the Home page for United States and EMEA.

How should an administrator accomplish this?

Create a pagevariation for EMEA, configure the Theme, and include a different Hero component.

Create a page variation for EMEA, configure the flexible page layout, and include a different Hero component.

Use the same page variation for EMEA and include multiple targeted HTML components.

Use the same page variation for EMEA, include multiple Hero components, and target each , component.

3. Universal Containers (UC) is building a digital experience for its customers that supports custom case management and commerce solutions. These custom solutions each require more than 10 unmanaged custom objects that would be utilized by customers.

Which two license types have single SKUs that would support this requirement for UC customers? Choose 2 answers

Channel Account

Customer Community Plus

Commerce Portal

External Apps

4. A consultant recently finishedgathering requirements for a Cloud Kicks (CK) project that will launch five new Customer Experience Cloud sites worldwide, all on a brand new Salesforce org. The purpose of these sites is to a generate buzz around new CK models and crowdsource new ideas for the RAD department.

The consultant knows Multiple Books that they need to enable moderation and rate limit rules as part of their planning and must meet the following requirements:

* Each site must have three unique content moderation rules that flag specific keywords.

* Each site must have four unique rate rules that govern posting limits.

* All authenticated users must be able to post on demand. Calculator

What should the consultant consider doing before beginning work on these sites?

Ensure that both the notify and freeze actions for all site rate rules are implemented.

Notify the stakeholders that the number of content moderation rules, but not rate rules, exceeds the org limit.

Notify the stakeholders that the number of rate rules, but not content moderation rules, exceeds the org limit.

Notify the stakeholders that the number of both moderation and rate rules exceeds the org limit.

5. What are two ways a question can be escalated to a case? Choose 2 answers

Manually by a moderator selecting ‘’Escalate to Case’’ in the Feed

Manually by users commenting ‘’Escalate’’

Automatically via Case Assignment Rules

Automatically via process Builder by meeting specified criteria

6. Northern Trail Outfitter is looking to implement a public Knowledge base. The company has 1, 000 articles stored inan external systems.

Some of the articles are more than 2 years old.

What should a consultant recommend to optimize the public knowledge base?

Manually add the top performing articles to Salesforce and select Authenticated Sites as the Channel.

Bulk-import all articles to Salesforce and achieve duplicate and outdated articles.

Manually add the top performing articles to Salesforce and select the Public Knowledge Base channel.

Bulk-import the top performing articles to Salesforce and select thepublic knowledge base channel.

7. The Experience Cloud manager has been asked to ensure that a Knowledge article Is visible to Internal Salesforce users, unauthenticated visitors to the site, and third-party authenticated users.

Which two settings need to be configured on the draft article before it is published? Choose 2 answers

Visible to Partner

Visible in Public Knowledge Base

Visible to Employee

Visible to Guest User

8. A manager at Ursa Major Solar is responsible for creating and editing only the community users for the Partner Community they have recently set up using Experience Cloud. However, the manager is able to make organizational changes to the user records of the internal users as web.

What could be the possible issue here?

The manager has been given the Manage Profiles and Permission Sets permission.

The manager has been given the Manage Customer Users permission.

The manager has been given the Manage User permission.

The manager has been given the Manage External Users permission.

9. Universal Containers’ (UC) Salesforce org uses SAML 550 with a third-party identity provider for internal user authentication. UC now wants to extend this capability for Experience Cloud site users as well.

What should the UC administrator ensure in order to successfully implement SAML 550 for the Experience Cloud site?

Create a Visualforce page that receives and validates the SAML assertion.

Use the site login URL as an endpoint where SAML assertion is made.

Create a Connected App with custom attributes before configuring SAML settings.

10. How can Sharing Sets be used to share records with Customer Community users?

Create one Sharing Set and add the objects to share in the Sharing Set.

Create one Sharing Set, select the ‘All Objectsoptions for the Sharing Set, and add the Customer Community profiles to the Sharing Set.

Create one Sharing Set and use a Sharing Rule to share records with users in the Sharing Set.

Create one Set per object and add the Customer Community profiles to each Sharing Set.

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11. Ursa Major Solar created a public knowledge base where both authenticated customers and unauthenticated guest users can view Known articles as a self-service option to troubleshoot issues.

When creating a Knowledge article, which checkbox should be selected so that all users can view the articles?

Visible to Partner

Visible to Customer

Visible to Public Knowledge Base

Visible to Anyone

12. 1.Universal Containers (UC) maintains multiple customer experiences, but only one profile for No customer has access to more than one experience

Which two steps should the UC admin taka to grant access to each customer? Choose 2 answers

Create a permission Set

Select a permission pot for a given experience

Select the profile for agiven experience

Edit the applicable user profile

13. To which three objects can the Partner Super User access be applied? Choose 3 answers

Opportunities

Accounts

Cases

Custom Objects

Campaigns

14. Universal Containers (UC) maintains multiple customer experiences, but only one profile for all customer users. No customer has access to more than one experience.

Which two steps should the UC admin take to grant access to each customer? Choose 2 answers

Create a permission set.

Select a permission set for a givenexperience.

Select the profile for a given experience.

Edit the applicable user profile.

15. Northern Trail Outfitters (NTO) offers a new product that is different in North America, EMEA, and Asia Pacific regions, Pages have been created and publish for this product.

The site manager has applied criteria to ensure visibility for these product are applied as per the requirement for each region. NTO further wants to control the users who see a specific page of this product settings its visibility.

Which three visibility options available in Experience Cloud? Choose 3 answers

Audience

None

Default

Personal

Visible

16. Northern Trail Outfitters (NTO) is evaluating Experience Cloud for creatingan onboarding app for new hires .

Which two things should NTO consider when creating the onboarding app? Calculator Choose 2 answers

Experience Cloud cannot be used for employee apps.

Not all Chatter posts inside Chatter groups within the employee appwill be available in the main org.

Employee apps are only available in Unlimited Edition.

Chatter posts related to a record will be available in the employee app as well as the main org.

17. A consultant for Cloud Kicks (CK) is asked to build a site for CK customers. As part of this site, a custom object will be used to manage customer subscriptions. These subscriptions will need to leverage advanced sharing rules to ensurethat only appropriate customers can see these subscriptions.

Which two user license types should be granted to customers to support this sharing requirement? Choose 2 answers

Partner Community User

Customer Community Login User

Customer CommunityUser

Customer Community Plus Login User

18. Dreamscape Flowers (DF) is evaluating Salesforce Partner Relationship Management (RPM) to help improve its current channel sales performance.

In what two ways can Salesforce PRM help DF accelerate channel sales? Choose 2 answers

By automating partner entitlement assignment in Channel sales teams

BY automating partner tiering in Channel sales hierarchy

By automating partner lead routing

By automating quoting with Salesforce CPQ

19. DreamHouse Reality (DR) is looking to enter the insurance business. After discussing with business advisor. DR has decided to use independent agents to manage claims.

Which two feature are available for DR to implement a solution involving insurance agent persona? Choose 2 answers

Financial Services Community permission set license

Insurance Agent Portal Lightning template

Financial Services Lightning template

Insurance agent permission set license

20. Northern Trail Outfitters (NTO) reports that 50% of calls to its support line are for repeatable issues.

Using standard out-of-the-box functionality, in which ways can NTO decrease its call volume using an Experiences site? Choose 3 answers

Create an FAQ Knowledge article.

Deploy a chatbox to address common questions.

Enable Chatter Questions to encourage peer-to-self-service

Create a public ‘’announcement only’ group for moderators to address common questions.

Create an FAQ rich text component on the Home page.

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21. A consultant needs to leverage Experience Bundle for a deployment but is unable to view it.

What is the most likely cause for this issue?

The experience has not yet been published.

A change set containing the Network needs to be deployed.

The "Enable Experience Bundle Metadata API" setting needs to be checked.

A custom Experience template needs to be created.

22. A. Retail managers need to be put in the executive role in the Role Hierarchy.

B. Retail managers need to be given Super User access.

C. A Sharing Ruleneeds to be created.

D. A Sharing Set needs to be created.

23. Northern Trail Qutfitters has a network of resellers who are Partner Community users. One of the resellers has requested that their parent company get View access to cases created by their child companies.

Which functionality will meet the requirement best?

Manually share cases.

Move users who need case access to a higher level in the Role Hierarchy.

Configure an External Account Hierarchy.

Create a Sharing Set for theAccount.

24. Universal Containers (UC) works with regional partners to sell localized products. UC Is actively accepting new partner applications in certain regions. Partners can only apply using uCs referral program, and the application form in certain regions can potentially contain a varying degree of sensitive information. The list of existing partners must not be shared with the general public.

What should the Experience Cloud consultant recommend?

Create an app for the Internal business development team and allow them to generate token-based referral links for existing partners In their region.

Create a public site for existing partners and allow them to generate token-based referral links for prospect partners.

Create a public site for prospect partners, show them a nondisclosure agreement, and allow them to fill out on application form on the site.

Create an authenticated digital experience for partners and allow them to refer other partners in their region.

25. Ursa Major Solar (UMS) wants to differentiate between the leads created by partners and the leads created by its own Sales team. All lead records are shared with partners: however, some of the information captured by the Sales team on the lead record should not be shared with partners.

Which two steps should UMS take at a minimum in order to meet the requirement? Choose 2 answers

Create Lead Record Types for Lead Distribution.

Enable “Lead Sharing" in Digital Experience settings.

Create a separate channel for partners in PRM Workspaces.

Create Page Layouts far Lead Distribution.

26. Cloud Kicks has packaged its Customer Support Community. The community includes navigation menu items that link to standard and custom objects.

Which two points should the Experience Cloud consultant consider when reviewing the package? Choose 2 answers

Custom list views for custom objects are not included as dependencies.

Custom list views for custom objects are included as dependencies.

Custom list views for standard objects are not included as dependencies.

Custom list views for standard objects are included as dependencies.

27. Cloud Kicks (CK) wants to organize content on its site so that users can easily search and brows for information.

Which three features should CKuse to accomplish this goal?

Navigational Topics

Content Topics

Content Graph

Featured Topic

Navigation Tree

28. As a pilot. Ursa Major Solar's customers from California wore assigned to a page variation for the Home page so that the layout looks slightly different than for customers from other states. The page variation uses a Rich Content Editor component assigned solely to Platinum customers.

Who will be able to view the Rich Content Editor component?

All Platinum customers

All customers from California

All customers

All Platinum customers from California

29. Northern Trail Qutfitters implemented a chatbot on its Experience site.

Which three KPIs could be used to help understand the chatbot's impact on customer service? Choose 3 answers

Number of lead records created

CSAT (Customer Satisfaction score)

Case deflection

Average Handle Time compared to Bot Session Time

Case Type byIssue

30. The mission of No More Homelessness (NMH) is to help every homeless person in the best possible manner through its Experience Cloud site. NMH's site manager wants to set up search engine optimization (SEQ) to ensure NMH's public Experience Cloud site is visible to search engines.

Which two practices does the site manager need to do to ensure SEO is implemented successfully? Choose 2 answers

Check whether a custom robots.txt file to control indexing has been created.

Check whether the Experience site is public and activated. Pencil & Paper

Check whether the SEO Institute has provided theapproval for the site with end date.

Check whether manual sitemap refresh happens on the last day of every month.

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31. Which three permissions are included for a delegated administrator? Choose 3 answers

Create and edit external user records.

Manage object access for external users.

Add external users to multiple accounts.

Generate new passwords for external users.

Manage permissions sets for external users on their account.

32. Ursa MajorSolar (UMS) would like to display a collection of news articles it has added to a workspace in Salesforce via a CMS Collection in its customer portal.

Where should UMS create the CMS collection before configuring the CMS Collection component in Experience Builder?

Administrator in Workspaces

Content Management in Workspaces

Community Setting

Branding Sets

33. Universal Containers (UC) has hired UX designers to help improve brand recognition and has a new style guide it needs to implement to unify branding across all of its Experience sites.

What should UC do to accomplish this?

Create a custom theme to apply to all Experience sites.

Reference a shared Bootstrap CSS file in all of the sites.

Create acustom template to apply to all Experience sites.

Send the style guide to Experience managers to implement.

34. Dreamscape Flowers (DF) hasa community for its flower growers. DF now wants to create communities for its franchisee network as well as direct B2C customers as part of a company-wide digital transformation. Other subsidiaries of DF are also undergoing digital transformation and areinterested in setting up similar communities based on DF's approach.

In what two ways can Lightning Bolt help DF accomplish this? Choose 2 answers

Lightning Bolts can be distributed and reused.

Lightning Bolts can help reduce implementation time.

Lightning Bolts can help minimize licensing and provisioning cost.

Lightning Bolts can help organize, manage, and reuse digital content.

35. Get Cloudy Consulting has decided to set up and create an Experience Cloud site where customers can create service tickets or chat live with agents.

What is the first step the system administrator should take to create the site?

Update organization-wide settings.

Enable Search Engine Optimization (SEO).

Enable Digital Experiences.

Configure the default login.

36. Northern Trail Outfitters has configured chat so customers can quickly get answers to their questions by chatting with an agent while browsing the Experience site.

How should an administrator embed the chat window in an Experience site?

Add the Embedded Service component to Builder pages.

Create a custom component using the Embedded Service AP

Configure the Embedded Service connector.

Create an Embedded Service quick action.

37. An administrator for Cloud Kicks wants to create a new partner user for an existing site.

Which step does the administrator need to perform right before providing user details and saving the user record?

Click "Manage Partner User” on the Contact detail page, then click “Enable Customer User”.

Click "Manage Partner User” on the Account detail page, then click “Enable Partner User”.

Click "New" on the User Setup page in Lightning Experience.

Click "Manage External User" on the Contact detail page, then click “Enable Partner User”.

38. What accurately sequences the necessary steps to create a partner user from an enabled partner account?

1) Edit the user record to assign the correct role/profile. ee 2) View the partner account contact. Single Book 3) Select Manage External User. 4) Select Enable Partner User. 5) Save.

1) View the partner account contact. 2) Select Manage External User. Multiple Books 3) Select Enable Partner Account. 4) Edit the user record to assign the correct role and profile. 5) Save.

1) View the partner account contact. 2) Select Manage External User. 3) Select Enable Partner User. 4) Edit the user record to assign the correctrole/profile. 5) Save.

1) Edit the user record to assign the correct role/profile. 2) View the partner account contact. 3) Select Manage External User. 4) Select Enable Partner Account. 5) Save.

39. What does a system administrator need to do when creating Experience Cloud users?

Add user to an account asa contact record.

Add user to an account as a user record.

Click the "Log In to Site as User” button.

Assign Partner Community Plus license to the user.

40. Dreamscape Flowers (DF) is a well-known global with a large network ofpartners in various regions DF currently has a number of manual process with varied complexity. Some of these processes involve lifecycle management that DF is looking to automate as part of a broad digital transformation initiative.

In what three ways can Salesforce Partnership Management (PRM) help DF? Choose 3 answers

Automating partner onboarding process

Helping partners manage their payments and file taxes

Providing reports and dashboards access to partners

Preventing channel conflict

Real Experience Cloud Consultant Study Guide – Correct Way OF Salesforce Experience Cloud Consultant Exam Preparation