Prepare for ServiceNow CIS-HAM Exam with ITPrepare's Latest CIS-HAM Practice Test

Prepare for ServiceNow CIS-HAM Exam with ITPrepare’s Latest CIS-HAM Practice Test

Eleanor2023-01-30T08:34:48+00:00

Get ready for the ServiceNow Certified Implementation Specialist – Hardware Asset Management CIS-HAM exam with ITPrepare’s updated practice test. The ServiceNow CIS-HAM practice test of ITPrepare includes real exam questions and accurate answers. We provide you with a comprehensive learning experience by reading all these questions and answers. Improve your chances of passing the CIS-HAM exam with the help of our practice test, available in the correct PDF format.

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Page 1 of 4

1. How often are the tabs in the Hardware Asset dashboard updated?

Daily based on scheduled job

Hourly

In real time

Every 15 minutes

2. Which mobile app can users leverage to create assets, perform inventory audits, and receive assets?

Now Agent Mobile App

Now Procurement App

Now Mobile App

Now Onboarding App

3. The Stock Rule Runner scheduled job replenishes stock in a stockroom__________.

When stock is less than the threshold specified in the stock rule

By creating a purchase orders to restock from other stockrooms

By creating transfer orders to restock from other stockrooms

By notifying the stockroom manager of new transfer orders

4. With regard to Contract Management notifications, what is the most important contract dale to be aware of?

Extend date

Renew date

Expire date

Start date

5. What is the purpose of stock rules? (Choose two.)

To automatically transfer assets when a low quantity threshold is detected in a stockroom

To track stock orders from a vendor

To send notifications when a low quantity threshold is detected in a stockroom

To track stock movement between stockrooms

To send notifications when a stock shipment arrives at a stockroom

6. What are baseline asset states? (Choose three.)

In Stock

Consumed

Retired

Duplicate

Exported

7. Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.

Based on this role alone, which of the following operations can Hamm perform? (Choose four.)

Revert normalization results

Create and delete asset records

Create purchase orders

Create flows

Import assets

Add Service Catalog entries

8. Which plugins for asset management functionality are inactive by default? (Choose three.)

Expense Line

Hardware Asset Management

Procurement

Depreciation

Cost Management

My Assets

9. A component is considered an IT asset when you want to: (Choose three.)

Manage its procurement

Know its relationships to a business service

Track its operational information

Track its incurred costs

Manage its maintenance contracts

10. What are the three tiers of Lifecycle Management? (Choose three.)

Know what you don't have

Increase onboarding controls

Know what you have

Improve management controls

Improve efficiency

Page 2 of 4

11. What information should be tracked in an asset record? (Choose two.)

Physical resources

Financial information

Operational details

Contractual information

Logical relationships

12. Which of the following are valid substates of the Retired state? (Choose four.)

Disposed

Donated

Vendor Credit

Destroyed

Pending Disposal

Sold

13. Which values does the "Asset tracking strategy" field provide to affect individual models? (Choose three.)

Create consumable asset

Don't create assets

Merge CI

Leave to category

Create assets

14. Under which condition does the Now Platform NOT create an asset automatically?

Configuration normalization

Enforced CI verification

Data synching

Data justification

Model characterization

15. What original costs are involved in purchasing an asset and putting it into use? (Choose three.)

Lease

Delivery

Spare parts

Maintenance

Storage

16. When viewing the Model Management tab of the Hardware Asset dashboard, you see that several models are reported as Match Not Found.

What are potential causes of this? (Choose three.)

You have opted out of the Content Service

The content is not available from the Content Service

Your model form contains a good Model number, but a bad model Name

Something on your model form may be badly formatted

The content has not been downloaded from the Content Service

17. 1.What are the goals of IT asset management (ITAM)? (Choose four.)

Optimize cost

Provide decision support

Improve productivity

Provide financial reporting

Improve operational usage

Track logical relationships

18. When does hardware normalization run by default?

On an hourly basis

On a daily basis

Every 12 hours

Upon saving

19. What is the third tier of the capability blueprint?

Practical management

Strategic conformance

Trustworthy data

Operational integration

Financial management

20. When using transform maps to transform imported hardware model data to your desired asset tables, what option do you set to uniquely identify the same asset in order to merge/update records?

Coalesce

Consolidate

Unique identifier

Unique source

Unique target

Combine

Page 3 of 4

21. What are some examples of operational expenses of managing an asset throughout its lifecycle? (Choose two.)

Replacement parts

Storage costs

Maintenance agreements

Warranty costs

22. Which of an organization’s assets are managed using stockrooms?

All available stock, consumable or not

Just consumable assets

All hardware and software assets

All disposable assets

23. What are the four tiers of Capability Blueprint?

Trustworthy Data, Lifecycle Management, Process Integration, Strategic Conformance

Trustworthy Data, Practical Management, Process Integration, Business Alignment

Trustworthy Data, Practical Management, Operational Integration, Strategic Conformance

Trustworthy Data, Lifecycle Management, Operational integration, Business Alignment

24. Which catalogs support the request and procurement process? (Choose three.)

Product Catalog

Vendor Catalog

Asset Catalog

Service Catalog

Procurement Catalog

25. What is the impact of a customer opting out of the ServiceNow Content Service for specific models?

Unrecognized data doesn't get sent to the ServiceNow Content Service and the customer doesn't receive Content Library updates

Unrecognized data doesn't get sent to the ServiceNow Content Service

Unrecognized data is sent to the ServiceNow Content Service, but is now encrypted

Customer doesn't receive Content Library updates

26. When activating Hardware Asset Management (HAM) in an instance already running Field Service Management (FSM), how do you configure asset tasks for existing incident, change, and work order flows?

No configuration is required: asset tasks automatically activate behind the scenes

Activate HAM, then run scheduled job "Asset - Create FSM asset tasks" to insert the asset tasks

Activate HAM and then re-run the scheduled FSM jobs

Stop the scheduled FSM jobs, activate HAM, then restart the scheduled FSM jobs

27. For a model to be fully normalized, what must be added to the model record?

Version

Owner

Manufacturer

Model number

28. You may adjust a contract when it is in which of the following states? (Choose two.)

Active

Extended

Canceled

Expired

Renewed

29. A component is considered an IT asset vs. a configuration item (CI) when you want to do which of the following? (Choose three.)

Manage its procurement, maintenance, or retirement

Track its operational information

Track its monetary value or costs

Manage its associated license, warranty, or lease contracts

Know its relationships to other assets in the CMDB

30. What information would you find on the Inventory tab of the Hardware Asset dashboard? (Choose three.)

New hardware assets found by audits

Hardware models up for end of life

Hardware nearing end of warranty

Active stock rules

Open asset audits

Requests that require sourcing

Page 4 of 4

31. What are ways to measure trustworthy data? (Choose four.)

Sustainability

Plausibility

Credibility

Dependability

Transferability

Reliability

32. How do you calculate residual value?

Subtract the amortized value from the cost of the asset

Subtract storage and lease cost from the cost of the asset

Subtract the depreciation from the cost of the asset

Subtract the salvage value from the cost of the asset

33. Which ServiceNow Mobile app provides end users visibility to their assigned hardware and consumable assets?

Mobile Asset App

Mobile App

Mobile ITAM App

Mobile Agent App

34. To access the full spectrum of asset management functionality, which inactive plugins should be installed? (Choose five.)

Discovery

Cost Management

Procurement

Hardware Asset Management

Data Certification

Service Mapping

Managed Documents

35. When a hardware asset is retired (e.g., a server), what happens to any existing software allocations on that asset?

The software allocations remain with the hardware asset and need to be reclaimed manually.

The software allocations are automatically returned back into inventory.

The software allocations are removed from the asset, but not returned to inventory.

The behavior is controlled by the configurable system property glide.ham.retire_reclaim_sw().

The behavior is controlled by the configurable system property glide.ham.retire_sw().

36. During normalization, what is the most common cause for hardware models to generate a status of Match Not Found?

Missing transform map

Plugin issues

Invalid transform map

Missing data

37. What feature does the Hardware Asset Management (HAM) application use to fully normalize hardware models?

Transform mappings

Mapping assist

Normalization transformation

Normalization mappings

Transform normalization

38. The Hardware Asset Management (HAM) application expands baseline ITSM Asset Management with which features? (Choose three.)

Mobile Asset Receiving

Mobile My Assets

Hardware Model Normalization

Hardware Asset Dashboard

Stockrooms

Asset & Model Records

Asset Inventory Audit

39. Which key attribute in the model record does hardware model normalization use to normalize inconsistent manufactures and product names?

Asset tag

Display name

Model category

Model number

Asset tracking unit

40. Select the three main components of the data certification process. (Choose three.)

Certify the certification

Assign the certification tasks

Create the certification filter

Create the certification schedule

Run the certification

Prepare for ServiceNow CIS-HAM Exam with ITPrepare’s Latest CIS-HAM Practice Test