Pass the Avaya 33820X Exam with Confidence: Our Latest 33820X Exam Questions Online

Pass the Avaya 33820X Exam with Confidence: Our Latest 33820X Exam Questions Online

If you’re preparing to take the 33820X Avaya Aura Call Center Elite & Elite Multichannel Solution Design Exam, you need a reliable study guide to help you prepare. Our new 33820X exam questions are available to provide you with the latest and most accurate information to ensure that you can pass the Avaya 33820X exam successfully. Our comprehensive PDF file includes 66 practice questions and answers that cover all the essential topics and concepts you need to know to pass the 33820X exam, including call center design, call routing, reporting, and more. By practicing with our 33820X exam questions, you’ll gain the knowledge and confidence you need to pass the exam with ease.

Avaya Certification 33820X Free Demo Questions Are Also Available

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1. Refer to the exhibit.

In this example, the target market is enterprise contact centers and general enterprise telephony customers who are implementing CTI applications with Communications Manager.

Which open standards-based solution runs on a Linux server, is tightly integrated with a Communication Manager and Elite Multichannel solution, and is missing from this diagram?

2. Avaya Elite Multichannel (EMC) is a Microsoft Windows-based software feature set.

Avaya Elite Multichannel R6.6 integrates with MS Dynamics 365 in which two use cases? (Choose two.)

3. A customer requires a solution that has a broad appeal across all vertical markets, and simplifies the management operations of Avaya-based solutions through a centralized administration platform. This solution will also reduce costs, enhance security and access, all without increasing complexity.

Which application solution would you present to this customer?

4. Avaya Aura® and Call Center Elite together help reduce the total cost of ownership (TCO) with centralization and consolidation.

Avaya's open architecture provides feature and investment options for any enterprise, and customers can choose from which two options? (Choose two.)

5. Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.

To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?

6. Refer to the exhibit.

Based on the following features and functions:

• Able to choose the best agent available to handle an outbound contact

• Supports behavior-based past and predicted future behavior for customers and agents

• Supports data trending to determine patterns which is refreshed daily

• POM queries It at that moment In time when It decides on the agent handling a given call

Which application would you place in the blue box?

7. A customer has inquired about Avaya Callback Assist (CBA) to learn about immediate and scheduled callbacks with Avaya Experience Portal.

From a technical and administration standpoint, CBA supports which two environments? (Choose two.)

8. Avaya Common Servers supported for new orders for Virtual Appliance Deployments of Avaya Aura® 8.1.x applications will be shipped with Dell Gen 10 servers using Intel Skylake processors. There are three (ASP 110, 120 and 130) variants of this Avaya Solutions Platform (ASP) that differ only in the way the software is loaded on the server, because the underlying hardware is the same.

Which two statements are true for the ASP 130? (Choose two.)

9. A client wants a solution to view live, real-time information, and see the immediate results of their adjustments.

From a migration standpoint, in addition to Avaya Aura® Call Center Elite, which additional application will preserve the customer investment?

10. A Contact Center manager wants an application solution that will identify and determine the caller's intent through simple customer conversations using speech and self-service. They also want to serve themselves and eliminate geographic boundaries through true enterprise routing.

Which application solution will meet their requirements?


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