Certified Supply Chain Professional CSCP Exam Questions Online

Eleanor2022-12-07T03:08:06+00:00

By Eleanor APICS, CSCP Certification Certified Supply Chain Professional (CSCP), CSCP, CSCP exam dumps, CSCP exam questions 0 Comments

To all, the Certified Supply Chain Professional (CSCP) certification Version 5.0 is available now. From March 31, 2022, all candidates need to register APICS CSCP 5.0 exam for earning certification. Compared with the CSCP 4.0, the V5.0 extends the exam contents to 8 modules, but the CSCP 4.0 only has 3 modules. According to the CSCP 5.0 exam contents, we have new CSCP exam questions online for your learning. The ITPrepare generally gives CSCP exam questions and answer to CSCP candidates for passing the CSCP APICS Certified Supply Chain Professional exam easily.

Try to check the Certified Supply Chain Professional CSCP free demo questions first:

Page 1 of 10

1. Compared to a blanket purchase order, a supplier alliance agreement is best differentiated by:

efficient material replenishment processes.

clearly identified roles for the buyer and seller.

a shared vision of added value.

a sole-source agreement.

2. Which of the following indicators is most appropriate to use as a measure of supply chain utilization?

Production equipment productivity

Net asset turnover

Value-added productivity per employee

Upside flexibility

3. A corporation must consider which of the following factors when selecting its enterprise resources planning system?

Uniqueness of operations

Corporate profitability

MRP and MRP II processing

Industry benchmarks

4. Which of the following results can be expected from sharing a common understanding of demand and consumption patterns among supply chain participants?

Improved transparency of collaboration relationships

Increased performance in balanced scorecard

Reduced inventory levels for key items

Better synchronization of planning and operations

5. Which of the following forecasting methods relies on the opinions of a panel of experts?

Delphi technique

Survey method

Causal method

Time series analysis

6. Which of the following consequences is a result of shipping directly from the point of manufacture to the customer rather than through a distribution network?

Delivery lead times are consistent.

Risk pooling benefits are negated.

Distribution overhead is increased.

Order-fill rate is decreased.

7. The purpose of continuous improvement in the supply chain is to:

eliminate the root causes of problems.

improve interorganizational communication.

develop better written procedures.

reduce product costs.

8. A company that sells direct to industrial and commercial businesses has become successful by being responsive to the needs of its customers. The company currently produces in each country all of the products it sells in that country. Several countries in which the company operates have negotiated an agreement to establish a trading bloc.

Which of the following actions by the company would be most appropriate if the agreement is implemented?

Consolidate production outside the trading bloc to reduce total costs.

Consolidate production within the trading bloc to reduce tariffs paid.

Outsource the production of products with low sales volumes to reallocate capacity.

Reassign products so that each is produced in a single facility within the trading bloc to get economies of scale.

9. Which of the following strategies is used primarily for demand planning?

Build-to-order scheduling

Push-pull replenishment

Collaborative planning, forecasting, and replenishment

Vendor-managed inventory

10. 1.A company manufactures special products for select customers. When demand for these products drops, the manufacturer can switch the production line to a commodity-type product that can be sold on the open market at reduced terms to generate cash.

The company is executing a corporate strategy that is based on:

customer focus and alignment.

forecast accuracy.

multiple downstream channels.

multiple upstream supply chains.

Page 2 of 10

11. Keeping all other factors equal, a company typically will try to maintain higher service levels for products with:

wider variety.

shorter lead time.

higher profit margins.

lower sales volumes.

12. A company ships from its manufacturing facilities directly to its warehouses.

If the number of warehouses increases, transportation costs between manufacturing facilities and warehouses most likely will:

increase.

decrease.

not change.

become less predictable.

13. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Sales and marketing refers to SCOR to improve demand generation.

Production and engineering uses SCOR best practices to design a new "make" process flow.

Distribution and logistics selects suppliers from the SCOR reference list.

Marketing and development incorporates SCOR Level I metrics for new product design.

14. A manufacturer can simplify the forecasting process by pooling demand forecasts for a product group and then:

averaging total demand and spreading it evenly across all items.

disaggregating demand to the item level based on marketing input.

disaggregating demand to the item level based on historical proportions.

allocating demand to each production site.

15. A company that has consistently achieved a high level of on-time delivery performance has decided to reduce its inventory level significantly.

Which of the following outcomes is the most likely effect of that decision on the company's on time delivery performance?

There will be no effect.

It will decline and then stabilize at a lower level.

It will improve and then stabilize at a higher level.

It will decline until sales erode.

16. A return material authorization (RMA) policy is used in reverse logistics to:

physically transport returned items by using an efficient transportation mode.

minimize the number of returned items by involving product design and demand forecasting.

reduce the cost of returned items by refusing to accept items that should not be returned.

reclaim substantial value from returned items by recycling.

17. Which of the following corporate strategies is most consistent with a flexible supply chain strategy?

Being the low-price leader

Providing the highest-quality service

Providing mature products with stable sales

Emphasizing the quality of the product

18. The process of gathering data about what customers need and ensuring that desired features are included in the design and initial planning phase of a new product or service is known as:

a quick response program.

quality function deployment.

total quality management.

early supplier involvement.

19. Which of the following situations is an example of inventory being held as a way to balance supply and demand?

A manufacturer holds inventory of key components to maintain a level production schedule.

A manufacturer of seasonal products builds finished-goods inventory before the peak selling period.

A distributor maintains safety stock of slow-moving items at a central distribution center.

A retailer stocks a variety of sizes and colors of a fast-selling item to avoid losing sales.

20. A company's supply chain depends heavily on sourcing from international suppliers. Conditions increasingly threaten supply continuity.

Which of the following actions is most appropriate?

Source from domestic suppliers.

Conduct a risk assessment.

Carry additional safety stock.

Spread logistics across multiple carriers.

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21. Which of the following situations is an example of postponement?

Shipments are broken down into small groups for reshipment.

Shipments are consolidated immediately for reshipment.

Production begins after a customer order is received.

Partially assembled goods are assembled at a later stage.

22. Demand management involves which of the following undertakings?

Adjusting capacity to support expected demand

Engaging in activities associated with customer relationship management

Creating higher customer demand by improving performance in areas such as lead time and service levels

Understanding events and managing activities that could influence future demand

23. The primary objective of supply chain management is:

minimizing transportation costs.

reducing inventory levels.

taking a systems approach.

implementing advanced technologies.

24. Medium-term demand management projections are used primarily to:

complete strategic business planning of facilities.

complete forecasts at the item level.

aggregate demand for production planning.

develop the master production schedule.

25. An advantage of using a third-party logistics service (3PL) is improved:

on-time delivery of shipments due to higher inventory levels.

cost structure due to economies of scale.

access to smaller markets due to localization.

risk visibility due to inventory consolidation.

26. It is most appropriate to measure spending per customer as a proportion of profitability during which of the following phases of a supplier/customer relationship?

Customer acquisition

Customer retention

Customer dependency

Strategic customer care

27. Which of the following considerations is an important supply chain design decision?

Product design

Selecting supporting information systems

Identifying labor force requirements

Identifying training programs

28. A company that produces standardized products and sells them through retailers via a responsive transportation system has decided to expand its sales with an online store for customized products.

Which of the following distribution strategies would be the most appropriate for the business-strategy change?

Local distribution centers serving retailers and online sales

Centralized cross-docking facilities serving retailers and online sales

A centralized distribution center serving retailers and direct shipment from the factory serving online sales

A centralized distribution center serving retailers with transshipment arrangements serving online sales

29. A company has been delivering a global product that no longer appears profitable. Senior management’s best response is to:

analyze product profitability by market segment.

discontinue the product based on eroding profitability.

provide additional incentives to the sales force.

increase promotional activity across all markets.

30. Using an independent service provider for logistics would be most appropriate in which of the following situations?

A shoe company that wants to penetrate a foreign market

A business that owns plants and warehouses globally

A financial services company that wants to expand its services

A cable television company that wants to add services

Page 4 of 10

31. A firm wants to lose customers that don't value the unique products and services the firm offers and to attract and retain customers that want what the firm offers.

Engaging in this activity should allow the firm to:

create a more loyal customer base.

improve customer satisfaction rates.

increase market share.

target higher-profit customers.

32. The use of a seasonal index as a forecasting technique measures the ratio of the:

average seasonal demand to the average demand for all periods.

average demand for all periods to the average seasonal demand.

average seasonal demand to the standard deviation of the demand for all periods.

standard deviation of the seasonal demand to the standard deviation of demand for all periods.

33. A product design that can be produced to requirements even when conditions in the production process are unfavorable typically is known as what type of design?

Universal

Computer-aided

Modular

Robust

34. The mission of the global reporting initiative (GRI) is to provide a:

comparison of key metrics for companies in the same industries across the globe.

feasible business plan that can be shown to global potential investors.

trusted and credible framework for reports regarding sustainability practices.

transparent collaboration between non-profit organizations and governments.

35. A company considers outsourcing its information technology support to a low-cost region on another continent. The company currently has no business presence there.

Which of the following actions is most effective in helping to select a service provider?

Contacting the country's consulate for leads

Contacting the country's local government for recommendations

Visiting several potential providers before making a selection

Finding a trusted local business agent to help in the search

36. Which of the following customer relationship management activities most appropriately is used for revenue generation?

Generating customer leads

Generating graphic sales models

Measuring customer preferences

Identifying customer margins

37. Continuous improvement is best described as:

a never-ending effort to expose and eliminate root causes of problems.

a never-ending effort by the management team to reduce cycle time.

identifying and implementing big-step improvements within a process.

a process in which a supplier commits to replenishing inventory based on demand without receiving replenishment orders.

38. Allowing for organizational restructuring is an example of which of the following steps in creating successful strategic alliances among suppliers?

Managing multifaceted relationships

Negotiating a win-win deal

Planning for change

Conducting pulse checks

39. What is the primary benefit of using a central storage warehouse for all components rather than using point-of-use storage?

Reduced need for bar codes and radio frequency identification technology

Reduced material handling costs

Ease of control and count accuracy

Maintain a cleaner shop floor

40. A company that is focused on customer relationship management is most likely to take which of the following actions for customers who have been profitable over time?

Reduce the cost of serving them.

Target them for higher margin services.

Target them for greater attention.

Charge them for administrative services used.

Page 5 of 10

41. In addition to sales history, current customer orders, and forecasted demand, which of the following data sources should be used as part of a demand management process?

Inventory levels

Contractual obligations

Customer profitability

Scheduled marketing activities

42. When designing a supply chain for strategic advantage, a company first should consider:

the impact on customers using Just-in-Time manufacturing.

the financial stability of suppliers.

matching the supply chain to product type.

whether to use custom or standard parts.

43. A remanufacturer of equipment is most likely to have what type of supply chain?

Modular logistics

Reverse logistics

Mixed model

Lateral

44. A main benefit of using customer relationship management (CRM) is:

maximization of on-time delivery.

minimization of product returns.

identification of customers with high lifetime value.

finding new markets for existing products and services.

45. A firm supplies a single line of products to consumers using retail stores and on-line sales, distributors, and wholesalers. Currently the firm has common pricing and response times for sales in each sales channel.

Which of the following tools is most appropriate to employ to improve profitability?

Customer segmentation

Customer-facing ordering systems

Customer relationship management (CRM)

Supply Chain Operations Reference (SCOR®)

46. Benchmarking a firm's performance against industry competitors is most valuable because it can reveal:

a competitor's manufacturing processes.

a firm's leadership ranking relative to industry peers.

which processes require improvement.

that no further improvement is possible.

47. Which of the following outcomes is a benefit typically expected of customer relationship management (CRM)?

Reducing the size of the sales force by automating activities

Gaining a better understanding of customer requirements

Implementing automated inter-organizational processes

Focusing sales efforts on the most profitable customers

48. Bar codes and radio frequency identification systems are key technologies in supply chain systems because they perform which of the following functions?

Tracking truck locations on cross-country deliveries

Facilitating timely and accurate data acquisition

Providing paperless invoicing of goods

Producing schedule broadcasts for suppliers

49. After identifying the potential causes for delays in communicating demand information up the supply chain, the trading partners should take which of the following actions?

Implement a higher-speed data communications network.

Change procedures so data is communicated more frequently.

Identify the root causes for the delays.

Map and analyze the value stream.

50. Which of the following levels in a supply chain network represents the most upstream external activity?

Supplier to contractor

Manufacturing to supplier

Customer to distribution

Customer to contractor

Page 6 of 10

51. Maintaining a long-term collaborative relationship with a trading partner requires:

formal and informal communication.

interconnected information systems.

one partner regularly exercising power.

standardized terms of agreement.

52. The primary reason for a firm to pursue strategic supply chain activities is to:

gain competitive advantage.

reduce costs.

increase productivity.

decrease product lead time.

53. Which of the following types of information would be an appropriate basis for a qualitative forecast?

Leading indicators

Market research data

Order history

Shipment history

54. A company most likely would consider moving a portion of its manufacturing to a second location to:

improve competitive advantage through cost control.

avoid manufacturing downtime due to material shortages.

maximize security for customer shipments.

minimize the impact of natural disasters.

55. The most likely benefit of implementing a collaborative transportation management system is:

lower distribution center operating costs.

fewer transportation planners.

less variability in picking and packing time.

less variability in transportation costs.

56. Companies are more likely to consider the consequences of their product design decisions when they view the reverse supply chain as an extension of the:

forward supply chain.

marketing process.

manufacturing process.

sales and operations planning process.

57. Which of the following factors typically is most important in successfully implementing sales and operations planning (S&OP)?

Involvement of specialists from all functional groups within an organization

Creation of a dedicated S&OP organizational unit

Involvement and accountability at senior management level

Focus on 3 months to 18 months in the future

58. The factors to consider in the make-or-buy decision include costs, proprietary knowledge, and:

design history.

available capacity.

inventory balance.

warehouse location.

59. Risk pooling enables a lower total inventory level without affecting service levels based on which of the following assumptions?

Inventory turnover ratio can be reduced.

Aggregate demand is more accurate than disaggregate demand.

The planning time fence can be adjusted as needed.

The supplier shares some risk for holding inventory.

60. A firm supplies products and services to a wide variety of industries with varying requirements for responsiveness and reliability. Many customers across these industries are not satisfied with the firm’s ability to meet the lead time and on time delivery requirements.

Which of the following tools is most appropriate for the firm to use to improve customer service?

Customer service ratio metrics

Market segmentation

Customer relationship management (CRM)

Supply Chain Operations Reference (SCOR®)

Page 7 of 10

61. A company that sells engineered-to-order products is planning implementation of a supplier relationship management system (SRM) for direct materials.

Which of the following factors is most likely to make the implementation difficult?

Complexity of the purchasing process

Cost of the application software upgrades

Management of variable lead times

Resistance of material suppliers

62. Which of the following actions typically would be considered part of a reverse logistics strategy?

Offering a discount on new purchases when used products are returned

Reducing the amount of packaging material used in shipping

Manufacturing products in batches consistent with full-truckload shipments

Batching returns of defective components to the suppliers

63. Distribution from which of the following types of sites enables goods to enter a country, undergo further modification, and then be exported without paying customs duties?

Public warehouse

Value-added territory

Free trade zone

Customs clearing house

64. A firm is undertaking a revision of its financial metrics to make them more comprehensive and has decided to use metrics such as return on investment (ROI), return on assets (ROA), and economic value added (EVA).

This is an example of utilizing which of the following types of metrics?

Activity based

Stakeholder focused

Financial sustainability

Value chain

65. A large wholesaler formerly owned a number of delivery trucks. The wholesaler sold all of its trucks and now purchases transportation services from fleet operators.

This is an example of which of the following strategies?

Selling and leasing back equipment.

Renting equipment on consignment.

Using a third-party logistics provider.

Using an owner-operator fleet.

66. Direct shipment distribution typically offers which of the following advantages?

Risk pooling is facilitated.

Demand variability is reduced.

Service levels are increased.

Lead times are reduced.

67. A media company offers a majority of its movies through a specific distributor. The media company is beginning to produce content for a new foreign market to which the distributor has exclusive access.

To maximize savings and gain entry to this new market, the media company should:

create a contract for the new market.

enter into a partnership.

form a strategic alliance.

acquire the distributor.

68. A company is formally adhering to the principles of the UN Global Compact. After a review of their supply chain, they have found that a key supplier is in violation of the compact.

The best action for the company to do first is:

do nothing. The company is not responsible for compliance of suppliers.

replace the supplier as soon as possible with a compliant supplier.

notify the supplier of non-compliance.

require the supplier to become compliant.

69. A company’s decision to charge different prices for the same service sold in different market segments is most likely based on which of the following metrics?

Internal rate of return (IRR)

Lifetime customer value (LCV)

Net present value (NPV)

Return on investment (ROI)

70. The probability of customer dissatisfaction is highest when which of the following conditions exists?

Customer expectations are clearly defined.

Supplier execution is too low.

There is a gap between expected performance and perceived performance.

There is a gap between what was indicated and what was accomplished.

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71. A firm has identified groups of customers based on specific characteristics the customers desire from products and services the firm can provide. Characteristics include lead times, pricing tiers, and service levels.

The firm is engaged in which of the following activities?

Customer differentiation

Order winner segregation

Market segmentation

Channel definition

72. Which of the following scenarios represents a correct application of the Supply-Chain Operations Reference-model (SCOR)?

Sales and marketing refers to SCOR to improve demand generation.

Production and engineering uses SCOR best practices to design a new "make" process flow.

Distribution and logistics selects suppliers from the SCOR reference list.

Marketing and development incorporates SCOR Level I metrics for new product design.

73. What is the primary role of marketing in supporting supply chain management?

Selecting favored supplier partners

Developing efficient customer channels

Focusing on short-term forecasting accuracy

Working with research and development on slow-moving products

74. Which of the following attributes typically makes reverse logistics processes more complicated than outbound logistics processes?

Lead times for shipments are more variable.

Individual packages and cartons are less uniform.

There are more regulations mandated by local governments.

There is more competition for scarce transportation lanes.

75. Which of the following practices has improved management of the customer pipeline?

Reverse auctions

Sales force automation

Finite capacity planning

Point-of-purchase metrics

76. An increase in the inventory turnover rate for a supply chain typically would indicate that there has been a reduction in:

prices to the end user.

supply chain cost of sales.

the manufacturer's inventory.

the total supply chain inventory.

77. Compared to mass-media marketing, customer relationship management has the advantage of allowing the organization to:

compete for customers based on service.

reach a larger number of potential customers.

reduce inventory to improve cash flow.

focus on attracting new customers.

78. Which of the following marketing strategies emphasizes offering services at a lower price than rival services with comparable features?

Cost leadership

Service differentiation

Customer focus

Market responsiveness

79. A company plans to maximize profitability by charging more for its products at retail locations than on its website.

Which of the following segmentation strategies would best support this plan?

Group

Channel

Regional

Location

80. Which of the following benefits of supplier relationship management typically results from collaboration with a few critical suppliers?

Automation of supplier sales activities

Elimination of formal contracts

Reduction in customer and supplier inventories

Standardization of communications

Page 9 of 10

81. Incorporating supplier input into product and process design helps to:

maintain quality.

stabilize product costs.

reduce time to market.

save costs to the buyer.

82. The question below is based on the following flowchart:

Which of the following phrases most accurately describes the complete flow of demand information?

From supplier to customer

From customer to manufacturer

From customer to supplier

From supplier to manufacturer

83. A large manufacturer wanting to be more competitive in the global market place decided to outsource its transportation and return processing to other companies on a contractual basis.

The companies providing the services would be referred to as:

fourth party logistics providers.

third party logistics providers.

retail services providers.

distribution services providers.

84. The value that logistics provides within the supply chain can best be summarized as:

satisfying customer expectations about availability and delivery at an acceptable total cost.

meeting promised location and on-time delivery goals with minimal use of expediting.

establishing inventory and delivery goals with various customers that fulfill the firm's profit objectives.

providing accurate in-transit and delivery information to customers and salespeople.

85. A manufacturer is the leader of a group of trading partners that are collaborating to improve customer service levels and profitability.

Which of the following methodologies would be most appropriate for synchronizing supply and demand across the supply chain?

Sales and operations planning

Distribution requirements planning

Supply Chain Operations Reference-model

Supply chain event management

86. An effective procurement strategy for commodity products should focus on:

driving down cost and reducing risk.

spreading purchases equally across suppliers.

selecting primary and alternate sources.

selecting suppliers with value-added products.

87. Reverse supply chain activity typically peaks nearest the beginning of which of the following stages of the product life cycle?

Introduction

Growth

Maturity

Decline

88. A manufacturer of plastic components that are sold either directly or through distributors wants to identify the requirements of the end customers for each market segment.

Which of the following approaches would be most appropriate?

Analyzing the buying history for each of the market segments

Asking the manufacturer's direct customers

Conducting a market research project

Sending samples of potential future products to the final customers

89. The main benefit of a mass customization product design strategy is to:

sell high quantities of product to specific customer segments.

achieve economies of scale in purchasing components.

offer more product variety while keeping inventories low.

avoid assembly of finished products.

90. Which of the following is the most important result when a company implements customer relationship management?

Profits are maximized.

Retention of key customers is increased.

Product options are increased.

Transaction costs are decreased.

Page 10 of 10

91. A manufacturer uses standard costing, and a potential supplier uses activity-based costing.

This difference most likely will have implications for which of the following types of future decisions?

Price concessions

Make-or-buy

Distribution warehouse locations

Freight terms

92. The primary reason for the evolution of the supply chain is:

fewer rejects due to poor quality.

increased on-time delivery.

increased cost savings.

increased communication.

93. Which of the following factors typically is the most significant impediment to implementing collaborative commerce?

Technology barriers

Security

Corporate culture

Return on investment (ROI)

94. The focus of collaborative supply chain management differs from a transactional approach by its emphasis on the:

transportation of goods to the next link in the chain.

flow of product information up to the next level of the chain.

flow of demand information and cash up the chain.

flow of supply into an organization.

95. Supply chains delivering products or services are most able to respond quickly to changing market requirements when:

products have been standardized.

products have a modular design.

production processes have been standardized.

production processes have been simplified.

96. A company's annual cost of goods sold is $350 million, and inventory carrying cost is 18%. The company averages four inventory turns.

The cost savings resulting from increasing inventory turns from four to six would be:

$29,000,000.

$15,750,000.

$10,500,000.

$ 5,250,000.

97. Which of the following actions typically would be the first step in implementing the philosophy of customer relationship management?

Creating a customer-centric organization

Developing a map of the customer segments

Documenting the objectives for implementation

Selecting an information technology solution

98. Managing supply chain risks includes which of the following activities?

Developing alternatives to key suppliers

Setting aside funds for disruption-recovery efforts

Charging each supply chain partner a portion of risk cost

Creating extra inventory to cover disruptions in the supply chain

99. Which of the following organizational design choices is an example of vertical integration?

Contracting with a third-party logistics provider

Producing components used internally

Externally staffing a customer service center

Awarding a one-time trade show contract

100. Compared to a global strategy, a multicountry strategy would be characterized by:

strategy coordination across countries.

preferred suppliers located in host countries.

major strategic decisions coordinated centrally.

products adapted to local needs.

Certified Supply Chain Professional CSCP Exam Questions Online